QUALITY ASSURANCE PELAYANAN GIZI DI PUSKESMAS KOTA BANDUNG
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Abstract
QUALITY ASSURANCE OF HEALTH CENTER’S NUTITION SERVICES
IN BANDUNG
A cross-sectional study of quality assurance of nutrition services was conducted in all (68) health
centers in Bandung. Subjects selected for the study were nutrition staff, maternal and child health
staff for health provider, pregnant mothers, and mother of under five years old visiting health
center for consumer. Nutrition service performance, as the dependent variable, was measured by
using 11 different working activities in nutrition services. Three independent variables associated
with performance were collected i.e. nutrition education and training, availability of working
guidebook and other facilities, and client satisfaction and complain. The study showed that there
was no significant association between nutrition service performance and nutrition education and
training. A significant association was found between unavailability of working guidebook and
service performance. There was no association between service performance and satisfaction
except for client compliance. Nutrition services performance varied widely among nutrition service
providers.
Keywords: quality assurance, nutrition services, health staff
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